Terms + Conditions

At NOVE our lights are hand crafted and created with natural materials therefore will slightly vary in colour, pattern and form. 

Each product description contains information about, lead times and delivery costs and we will strive to keep this information up to date.

Placing and order

Upon placing an order you will receive an email confirmation and details of your order. If any of these details are incorrect please contact us. NOVE reserves the right to refuse an order at any time. If for any reason your order is refused we will contact you directly. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error

Pricing

All pricing on novelighting.com is shown in GBP (£) and is inclusive of VAT. All pricing is accurate at the time of publication. 

Delivery Charges

Novelighting.com offers a free delivery service for the purchase of our cork lights. This is restricted to UK mainland. If you require delivery outside of the UK mainland please contact for a quote on a delivery charge. Delivery charge will vary depending on delivery address. 

The delivery cost of a bulb purchased without our cork light will incur a delivery charge of £5.95.

Cancellation

You may cancel your order for any reason prior to dispatch and we will refund you your money within 14 days. If your item has been dispatched already, you may cancel your order within 14 days of receiving your items. Simply let us know so we can collect it from you for a full refund, minus the delivery costs.

Faulty items

If for any reason your item you item arrives damaged or faulty please contact us at sales@novelighting.com with your details and image of the damage. Damaged or faulty items can be returned to us up to 14 days after delivery. We can then either exchange your item free of charge, or once the product has been returned, refund the cost including any delivery charges.

Privacy Policy

Your privacy is important to us. Upon ordering with NOVE we will require your billing address, delivery address, email and telephone number. These will only be held to process your order, track your delivery, and reviewing your past purchases.

We may also use your email if you have agreed to sign up for our newsletter where we keep you updated with NOVE and our future products. 

Upon purpose your payment will be completed with our payment provider Paypal. We will not be able to view your payment information at any point. 

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.